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Posted: Monday, March 5, 2018 8:04 PM

Job Description: #callcenterjobs #Nationwide #Diversity Nationwide encourages you to complete our Member Care Realistic Job Preview for this role prior to applying. This is a simple and interactive tool that with help you decide if the role is a good match for your interests and preferences. Please click on the following link to begin: (NOTE: This link will NOT work with the Nationwide-approved version of Internet Explorer. Internal candidates should cut and paste the link into Mozilla Firefox, Safari or Google Chrome.) Nationwide is now hiring the College 2 Career Class of 2018! Nationwide's College2Career (C2C) Program provides an opportunity for college students to gain professional experience at a Fortune 500 company while working toward their degrees. If selected for the program, you will be trained during the summer on a full-time basis. Upon successful completion of training, you will be offered a flexible part-time schedule working mostly evenings and weekends around your school schedule. The position is in a call center environment, taking incoming calls from current Nationwide members. Here's how it works: Training: * Training begins Monday, May 21st and ends August 3, 2018. * Training schedule: Full-time, Monday through Friday from 8:00 am- 4:30 pm Note: It is important that you don't miss a single day of training if at all possible. You'll learn in a classroom environment and material is covered at a fast pace. Work Schedule: * After successfully completing the training, you will transition to a part-time work schedule, working 20-25 hours per week. * The work schedule includes mostly evenings (hours ranging between ) and may include 8 hours per weekend, to be worked on Saturday and/or Sunday.Your schedule and days off will work around your college classes as much as possible. Team leaders will work with adjust your work schedule as needed each semester. Pay: * The position pays between $16 per hour Location: * Position is located at 3300 SW Williston Road, Gainesville, FL 32608 Job Summary: * Nationwide is looking for a total of15 students in the Gainesville, FL office! * The College2Career Personal Lines Services (PLS) team handles inbound phone calls from Nationwide policyholders, agents, third parties, and business partners who are inquiring about insurance products, primarily on a single billing account. If selected for this team, you will effectively use available resources to make policy changes, answer policy and billing questions, take payments, and provide requested documentation. You will create a simple, hassle-free interaction for the caller. More Reasonsthe Jobis Awesome: * Train and work alongside other college students * Business Casual dress code including work-appropriate jeans * Access to on-site Wellness Center with Zumba & Yoga classes, full-service cafeteria, and on0site nurse * Grow your network with professionals in the insurance industry * Nationwide was just named one of the Top 100 Places to Work, four years in a row Required Qualifications: * Must be enrolled in undergraduate studies working toward a 2 or 4-year degree * Enthusiastic, solution-oriented, and ability to thrive in a fast-paced, customer service or sales environment * Able to effectively prioritize work, school, and personal commitments * Conscientious and able to meet attendance standards to be available to our members * Requires effective multi-tasking, persistence, analytical, and computer navigational skills. * Strong verbal and interpersonal skills Preferred (but not required) Qualifications: * Pursuing a degree in Business or related field * Familiarity with insurance customer service or sales concepts * Experience in a call center environment JOB SUMMARY: Responsible for handling inbound calls of moderate complexity regarding insurance policies from policyholders, agents, third parties, and business partners. Completes and processes all necessary forms. Creates an exceptional customer experience while contributing to individual and team goals. Provides process and performance improvement recommendations. REPORTING RELATIONSHIPS: Reports to PL Service Supervisor CORE JOB DUTIES & RESPONSIBILITIES: * Answers moderately complex inbound phone calls from policyholders, agents, third parties, and business partners who are inquiring about insurance products. * Reduces customer call backs by creating a simple, hassle-free interaction for the caller. * Responsible for using all available resources to make policy changes, answer policy, and billing questions, take payments, and provide requested documentation. * Completes and processes all necessary forms. Follows up for necessary documents in order to process requested changes. * Participates in technical and customer service skills training to stay aware of current and best practices. * Diagnoses customer issues at a developing level. Provides solutions and uses a structured thought process to achieve results while balancing customers' needs with company guidelines. Majori


• Location: Gainesville

• Post ID: 21977722 gainesville is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018