Posted: Thursday, September 28, 2017 12:47 AM
Job Description Customer Service Specialist, Gartner ResearchApply Staines-Upon-Thames Regular Full-time Job Description: The Customer Service Specialist is dedicated to supporting both senior clients and internal stakeholders by responding to inbound customer communications, resolving customer requests as they arise and supporting in the development of improved customer experiences. In this business critical role, you will: Respond to customer communications via email and phone enquiries and provide information to customers by verifying information to better understand their requirements Collaborate with internal business partners to better understand client needs Provide analysts with detailed insight into client needs to ensure they are fully prepared in advance of their engagement Be accountable for content knowledge expertise in assigned technology areas Build and maintain strong relationships with Analysts, Sales, Client Partner Group and Analyst Relations community Job Requirements The ideal candidate will have: Experience in a fast paced customer service environment Ability to take initiative, ownership and accountability in processing stakeholder requests Excellent written and verbal communication skills Ability to manage multiple tasks simultaneously and prioritize workload Strong interpersonal and relationship building skills Process-driven, methodical and pays strong attention to detail If you are looking for a high performing organisation working at the cutting edge of technology in a world class working environment, then this is the role for you. Job ID 00008229 Apply Company Description Launch your future at a global market leader! More than 10,000 organizations worldwide rely on CEB services to harness their untapped potential and grow. Now offered by Gartner (NYSE: IT), CEB best practices and technology solutions equip customers with the intelligence to effectively manage talent, customers, and operations.
• Location: Gainesville
• Post ID: 18852422 gainesville