Home > Gainesville jobs > Gainesville customer service

Posted: Thursday, September 28, 2017 4:07 AM

Established in 1994, Infinite Energy has grown into one of Floridas largest privately owned companies and was recognized as one of the 100 Best Companies to Work for in 2016 by Outside Magazine.The Customer Care Associate applies extensive knowledge of the retail energy industry, company practices, and procedures in answering inbound calls from customers. Strives for one:call resolution in providing accurate and empathetic responses to customer inquiries about natural gas and electricity services. Handles and resolves concerns and complaints professionally. Hours of OperationInitally for a training period of 6 weeks you will work Monday:Friday 8:00am to 5:00pmNormal Hours of Operation: Monday:Friday between 8:00am to 7:15pm Benefits: 15.00 per hour plus 1 differential for Spanish bilingualFree access to the on:site gym and personal training services with proof of health insuranceRanked as one of the top 100 Companies to work for by Outside Magazine in 2015Family friendly working culture including a relaxed dress code. 8am:7:15pm Monday to FridayAfter the initial training period of 6 weeks there is potential to go full time with benefits: Paid vacation, sick and personal days along with 9 paid national holidays. Eligibility for the 100,000 give away at the Annual Holiday Party. Medical, dental, life and disability insurance. Competitive 401k retirement plan optionsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily:Handle and resolve customer interactions with complete confidentialityApply knowledge of company practices and the retail energy industry in assisting with customer questions, complaints and billing inquiries; strives for one:call resolutionAccurately completes work processes to maintain, update and/or activate customer accounts for all markets: Keeps records of customer interactions and transactions.Records details of inquiries, comments, complaints, and actions takenProvide clear and professional written and verbal communicationSell additional products or services to customers as appropriateMeet monthly sells and performance metric goalsApply company policies and procedures in all interactionsPlace outbound collections calls to an assigned customer listMay act as A?on the job trainerA? for newly hired representativesPerform other duties as assigned by supervisorAssociates Degree from two:year college; or equivalent combination of experience/education.Proficient knowledge of MS Office Suite (Outlook, Word, and Excel)Bilingual Spanish/English would be an advantageMany of our upper:level positions are filled by promoting from within. Apply today and explore your career opportunities with Infinite Energy. Infinite Energy is an EOE/AA/mfdv employer


• Location: Gainesville

• Post ID: 18835682 gainesville is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017