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Posted: Wednesday, September 20, 2017 3:18 PM

Job Description Application Services Sourcing Expert, Gartner Research, Flexible European LocationApply Staines-Upon-Thames Regular Full-time Job Description: Whatmakes Gartner Research a GREAT fit for you? Whenyou join Gartner Research, you’ll be part of a leading-edge team that valuesexpert insights, bold ideas and intellectual courage. You’ll deliver must-haveresearch through compelling client interactions, and contribute to ourdouble-digit growth by providing our clients worldwide the unbiased insightthey need to make the right decisions on their key initiatives. Throughconstant learning, discovery and collaboration you’ll not only help clientsdeliver on the promise of digital, you’ll grow your career and the scope ofyour impact across industries. Our culture demands hard work — and rewards itwith exceptional opportunity. If you’re always looking for what’s next intechnology, Gartner is looking for you. About this role: An Application ServicesSourcing analyst advises end-user clients on the best practices around the foursourcing phases: Strategy development, selection and evaluation of serviceproviders (eg RFPs), contracting and negotiating, and service management(transitions and performance). The key activities performed include: Clientadvisory calls, writing research, presenting at Gartner events and supportingsales teams by visiting prospective clients to demonstrate Gartnersubject-matter expertise. The desired services sourcing subject-matterexpertise includes – Application development, implementation, testing andmaintenance services, business process services (Finance & Accounting, HR,CRM, Procurement), Cloud-based application Services, Multi-sourcing Integrationand analytics services What you’ll do: Writingresearch targeted at sourcing executives and contract managers that want to buy information technology for theIT organization to grow and sustain their business Reviewingcontracts and sourcing documents (MSA,SOW, RFP) and advising clients on best practices and gaps both on a call and aswritten response Providingguidance to clients on the telephone and video conference related to yourresearch On-sitedelivery of strategic advice to clients about how to buy/source IT servicesfrom third party providers to transform their business Deliveringpresentations at Gartner and other events on your research area Participationin cross-Gartner research efforts Conductresearch and analysis in IT Outsourcing, with a focus on ApplicationsOutsourcing. Knowledge of offshore and near shore country destinations is a necessaryrequirement with direct experience in the UK/EMEA outsourcing market is a must. BusinessProcess Outsourcing knowledge, shared services or captive center operationsexperience is a plus . Coverthe specified area as well as applicable adjacent areas in at least one area ofexpertise, while maintaining a view across a broad spectrum of the market, toproduce innovative, thought-leading, impactful, analytically-deep, fact-basedresearch. Leadthe research process by identifying critical questions facing Gartner clientsand crafting appropriate research methods to address them. Provide in-depthanalysis based on extensive client input and personal experience. Driveclient demand for your personal analysis and presentations. Leada body of research and be recognized in the industry as a subject matter experti.e. develop a following. Createand deliver high-value presentations and other materials. Assistthe Sales organization in selling and retention on best practices and trends inapplications and business process outsourcing. Ability to demonstrate researchvalue leading to successful sales. Providehigh quality and timely research peer review. Provide mentorship and supportteam members. Leador participate in research community meetings to discuss research issues andcollaborate effectively with peers. Thought-leadershipin establishing research positions across a team of analysts. Abilityto provide focused one-day client consulting-style engagements as a researcharea expert. Credibilityas an industry leader to represent Gartner research methodology and strategies. Job Requirements What you’ll need: Bachelor'sDegree and/or advanced professional qualification(s) in related field. Provenrecord of academic achievement at highest level. Master's Degree in relateddiscipline an advantage. 10+years of experience within information technology services. Previous experiencein sourcing or IT services delivery leadership role within technology orbusiness required. Demonstrateexcellent analytical skills; applying conceptual models, recognizing patternsand drawing and defending conclusions. Strong business and financial acumen aswell as analytical skills are required for this position Thecandidate must be a strategic and critical thinker, able to efficientlymultitask, and to deliver high quality actionable advice on time through avariety of media. The candidate must demonstrate a self-motivated work ethicbut also be collaborative within geographically diverse team environment. Internationalexperience is desired Experiencewith the best practices and issues facing end users (“clients”) whenoutsourcing services is mandatory. Experiencewith an outsourcing vendor or shared services /Captive center operationsmanagement would be an additional strong benefit. Significantapplicable experience in outsourcing services and deep knowledge of the UK/EMEAIT outsourcing market, service providers, and user strategies a must. Knowledgeof US IT market knowledge a plus. Articulateand succinct communication skills; ability to explain complex ideas effectivelyand presenting to large groups in workshops and conferences desired. Strongproject planning and management skills with a strong team-working ethos. Exceptionalinfluencing and leadership skills. Experience with Sourcing, Contracting and Service Providermanagement for following Technology and Services areas desired: ERP systems (SAP, Oracle,Microsoft Dynamics) SaaS applications (Workday,SuccessFactors, salesforce, NetSuite), Automation in IT services(applications and BPO), DW/BI and Analytics services, Knowledge of mid-marketsuppliers of applications services in NA and EMEA a plus, Agile/DevOps Fluency in other EU languagesa plus Who you are: Collaborative:experienced providing service and collaborating with global colleagues Organized- skilled at multitasking, prioritizing and working under tight deadlines andhigh volume Confident– able to make sound decisions on projects with minimum supervision Detailoriented - skilled at recognizing and troubleshooting errors What we offer: Anupbeat, positive culture. Teamwork, integrity, objectivity,collaboration, and a no-limits mindset are central to our values Directcollaboration with global colleagues Professionaldevelopment and growth opportunities Competitivesalary and comprehensive benefits starting on your first day About Gartner : Gartner,Inc. (NYSE: IT) is the world’s leading information technology research andadvisory company. We deliver the technology-related insight necessary for ourclients to make the right decisions, every day. We work with every client toresearch, analyze and interpret the business of IT within the context of theirindividual role. Founded in 1979, Gartner is headquartered in Stamford,Connecticut, USA– Visit to learn more. Job ID 00014417 Apply Company Description Launch your future at a global market leader! More than 10,000 organizations worldwide rely on CEB services to harness their untapped potential and grow. Now offered by Gartner (NYSE: IT), CEB best practices and technology solutions equip customers with the intelligence to effectively manage talent, customers, and operations.


• Location: Gainesville

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